What the Baywatch®+ system does
Helps prevent car theft in Car Parks
Monitors a car parked in a space
Uses the Highlight Bay Monitoring system to monitor the vehicle registration number.
Alert will be sent to the car park team if the car moves before being ‘released’ by the driver
How a customer uses Baywatch®+
The customer locates and parks in a vacant space in the car park.
If they wish to have their car ‘monitored’ by the system they will need to access a Car Finder kiosk within 30 minutes of parking. This time frame helps prevent malicious monitoring of other cars
The customer enters their car registration to ensure that Baywatch Car Finder has found their vehicle
Baywatch® will search the car park for the number plate entered, and return a bay number, location map and image of their vehicle.
Once located, the customer taps the ‘Monitor Bay’ button, which will take them through to the Baywatch®+ Screen
How a customer uses Baywatch®+
Adding a vehicle monitor
The Customer enters their:
- Name
- Telephone Number
- Vehicle Registration Number
- Keyword/Passphrase of their choosing
- Departure Date & Time
Once all details have been entered, tap ‘Submit’
The customer will see a ‘Successful’ screen informing them that their vehicle is now being monitored by the Baywatch®+ system. This monitor will remain in place until the selected departure date and time.
How a customer uses Baywatch®+
Removing a vehicle monitor
- Searches for their car number plate on the kiosk.
- Taps the ‘Remove Monitor’ button
- Fills in the required fields, and taps the ‘Submit’ button
- The monitor will be removed and the customer can leave the car park
- If any information is incorrect, the system will produce an error message
Baywatch®+ Back Office
Once a vehicle monitoring has been successfully set up, it will appear in the Baywatch+ section of the Highlight Parking Back Office system.
There will also be an option to manually add a car to monitor, at the request of the driver who has contacted car park staff
If a vehicle moves whilst still under monitoring, and before the time expires, a visual alert is sent to the Back Office showing the details of the vehicle in question. In addition, an audible alert can be sounded, if required.
It would then be up to the car park staff to investigate accordingly, and contact the driver using the contact number entered at the time the monitoring was initially set up.
Installation of dedicated cameras at the exits, could also capture and record security footage once an alert is received
Benefits
Positive Perception
Offering reassurance to motorists that your MSCP’s is serious and proactive about car thefts
Continued Investment
Demonstrates to motorists the continual approach to their investing and upgrading of the car parks, and their commitment to car park security.
Theft Deterrent
Its installation provides an additional deterrent to thieves who may be operating in and around the MSCP area
'Park Mark' Accreditation
Can uniquely improve the Park Mark safe parking award credentials
Competitive Advantage
Motorists will feel more inclined to frequent the car park, as opposed to other MSCP’s nearby, therefore increasing revenue turnover
Marketing Opportunity
The wider parking community would most certainly be interested in a Baywatch®+ installation, allowing car park operators to promote their MSCP,
Testimonials
“The S.A.F.E. system was a guaranteed investment for us. We did of course have a fire alarm system in the car park but, S.A.F.E. provides a far quicker response; we timed it at between seven and eight seconds compared to 12 minutes for our existing system.”
Richard Carney, Project Manager, Severn Trent
“Highlight is a very pro-active and innovative company, who have refined both their back office control package to include bespoke requirements from ourselves on several occasions, as well as software updates to the main systems."
John Buckmaster, Director Office Services, Fluor Ltd
"We were so impressed with the original system in our MSCP "A" with the ease of parking for customers and the extra income it generated through higher occupancy levels, that we had no hesitation in ordering it for our new MSCP “B”."
Bentalls Centre, Kingston-Upon-Thames
"We have worked with Highlight for a number of years and installed their systems in all our multi-storey car parks that we operate on behalf of Heathrow Airport. Their products are innovative, very reliable, highly accurate and are aesthetically pleasing. Furthermore, they offer first class support and maintenance. We are very happy with the all round services they provide."
Lee Goodes, UK Area Manager, APCOA Parking
"Highlight Parking were able to upgrade our car park counting system which was not operating correctly. Their team designed and installed a bespoke system to work with our existing display signs and monitored and honed the counts until they were accurate. We are extremely pleased with the system and will be using Highlight to expand the counting onto other areas of our estate in the near future."
Robert Cox, Senior Operations Manager, UWE Bristol